Since 1991 Rockport loyal customer, now stiffed by customer service

A nice pair of Rockports, stored in my closet for a year, went bad.Now they tell me they only warranty their product for one year.

I am very sad to call myself an ex-customer now. I have purchased only Rockports for 25 years, and now they stiff me, WOW. I never expected this kind of "limited" warranty on a $125 pair of shoes. And so many pairs of shoes over this quarter-century and never had a bad pair.

But if they no longer provide quality and stand behind their product, I won't buy their inferior product. Look at the way the heel peeled and crumbled.

Look at the way the sole split, and the edge of the sole disintegrated.How can they not acknowledge the lack of quality materials and design with those results.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Value for money
Customer service
Product or Service Quality

  • What I liked
    • Rockport shoes for 25 years
    • Quality product and great customer service for 25 years
  • What I disliked
    • Customer service saying shoes have a one year warranty
    • Being told their product was only good for 1 year

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Dressports Gone Bad
Review category
Footwear and Clothing
review #934054 by

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