Product: Rockport Customer Care Clear all filters (0 of 7 reviews match)
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I ordered a pair of boots from rockport.com, when they came they were too long and too narrow. When I saw there was only one pair left in my size online I ordered them right away instead of waiting for the other ones to get back to them but called to explain that it's...
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Rockport Customer Care
#1411802
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I ordered boots and they came too small, there was only 1 pair left in my size so I ordered them before I sent the small ones back but called to explain it was an exchange. Had to call once new ones arrived to get same price as first ones not $30 more. Once they...
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Mary Pointer

The worst service in HISTORY. POOOR as POOOR can get. Ordered a pair for my daughter October 17th. Wrong size, so she sent them back and payed for the shipping. Ordered anothe...

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Rockport Customer Care
#1409851
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When I ordered these shoes they were for a pair that I purchased and were defective. I was supposed to get a credit on my VISA account. I was told within 5 days of purchase. It has been weeks now and still no credit??????? I am not a pissed off customer YET. Just...
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Rockport Customer Care
#1361229
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Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
This is not at all being customer focussed and listening to the feedback, which is why I vouch to never buy Rockport ever. Your sorry doesn't get me permanent relief from the pain I have to bear every time I have to walk for long hours, thanks to your shoe which as...
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Rockport Customer Care
#1105149
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Rockport - Not great

While I realize it is completely *** to loose your receit. I was only treated fairly with a slight and sometimes blatent hint of condemnation. I have come here recently , and found two great pairs of shoes making it a place I think of when I need shoes. But today I would rate the shoe quality better than the customer service. Why mot go to Nordstrom? They have great shoes and great customer service. Thank you.
2.9
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Exchange, Refund and Cancellation Policy
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Rockport Customer Care
#1078811
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Recently I have attempted to visit the store in Calgary at market mall and been turned away multiple times Due to the fact that there is only one employee working and all the shoes are kept "off site".I find this to be extremely poor customer service. The employees...
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2.6
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Rockport Customer Care
#1023577
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Rockport Customer Care Review

Worst customer service. They lie to you to get you off phone. Issue not taken care of after calling for 25 days.
1.0
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Rockport Customer Care
#994041
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