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I bought a pair of Balabour shoes (first time purchase from Rockport) in Janurary 2015. 6 months into wearing the shoes I noticed the lining around the heels wearing through. Over time the problem got customer service regarding the defective lining. I sent a query...
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Anonymous
Nova Walker

You got 6 months out of a Rockport? That's excellent....

#826154
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I purchased a pair of Zana Lace Up in late August from the online site. This shoe fell apart less than 6 months after I purchased them. The upper leather cracked and the sole separated from the leather upper. They were worn very little and when I tried to get them...
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Anonymous
Anonymous

I had the exact same experience! The shoes went to pieces!! I was shocked at this because the shoes were made of beautiful soft leather and looked nice. The first time ...

#818277
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Resolved

Mat Robertson the manager at Wrentham Rockport, is the worst human being ever. The disrespect I received was like no other. Make sure to call before hand and make sure he is not other. I believe he was racist. Me and my family are Muslim, and he treated us with...
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#782262
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Rockport - Shoes Review
1/1

Rockport - Shoes Review

Rockport
#990893
1.2
Details
I purchased a pair of xos Rockport shoes six months later the right foot right toe stitching is completely apart my son shoes are doing the same thing and they're the same style same shoe style I sent pictures to Rockport and got no response for $360 for 2 pairs of shoes and get no reply I do not do not recommend anyone buying Rockport shoes
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Rockport - Truwalkzero Shoes Review
1/1

Rockport - Truwalkzero Shoes Review

Rockport
#989084
I buy Rockport shoe for my family. I have one that my son used for the first time and just disintegrated. The rubber started to crack and came off on the heel side of the bottom of the shoes. My nail can peel and indent in the rubber. It was soft and the rubber crumbled and totally came off on the heel side.
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Edge Hill Review

Rockport
#879412
1.8
Details
Rockport online dot com does not deliver as promised.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Rockport Shoes Review

Rockport
#807256
1.0
Details
Second pair of defective shoes from Rockport. I'm having a hard time returning broken soles on shoe. Not buying anymore Rockports.
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Exchange, Refund and Cancellation Policy
I purchased 2 boots in Rockport on January 16/16 for $59.99+tx Canadian dollars. One of the boots was too tight so I went to exchange it on January 17/16 (1 day later). After looking around for 1/2hr I was unable to find a boot at the same price that was satisfactory,...
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1.0
I didn't like
  • Customer service
  • Incorrect amount charged for goods
#772546
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Apparently they cancel your order and do not notify you. I have been waiting two weeks for a pair of shoes to ship and the order page still just says not shipped, so i called and they said it was cancelled and blamed it on their website not being live and being too...
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2.2
#757515
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Is Rockport shoes' quality going down?
Is Rockport shoes' quality going down?
Yes, I've the same experience now. I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct 15th 2015. My pair is alright; however, my Mom's pair having the heel patch fallen off after only 1 week of walking....
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#757384
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So I order a shoe online from Rockport.com I wait and wait, then I finally call and I am told that my order was cancelled because they don't have the shoe I ordered. No email, no phone call, no nothing...... So I ask the Customer Service Rep if the shoe was...
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1.0
I didn't like
  • Customer service
  • Never being informed that my ordered had been canceled
#755292
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Has anyone bought shoes online from Rockport?? They claim 100% satisfaction or return for full refund.... Well I just got a pair of expensive boots, shipped via USPS. The box was wrapped in a plastic bag, and soaked full of water. Mildewed and RUINED! A pair of...
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I didn't like
  • Customer service
#737322
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I had two pairs of shoes that was returned due to manufacturing defects! They replaced the two pair of shoes after a long song and dance which no customer should have to go through. After all this the one pair they replaced is marked size 10 W however it must be one...
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1.7
#721844
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I ordered online 5 pairs of shoes from Rockport and only had 1 pair delivered. I checked at my order status online and it was not up-to-date stating that my order had not yet shipped but yet they had a tracking number for it. I used the tracking number and tracked it...
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1.3
#716008
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