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I have purchased many pair of shoes with Rockport. I Rockport sales person told me many years ago the best way to wear shoes is to have 2 pair of the same shoe. Wear one pair today the other pair tomorrow and so on. Not wearing the same pair 2 days in a row. So I go to...
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1.8
El Reno, Oklahoma
#862823
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I bought a pair of Balabour shoes (first time purchase from Rockport) in Janurary 2015. 6 months into wearing the shoes I noticed the lining around the heels wearing through. Over time the problem got customer service regarding the defective lining. I sent a query...
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Anonymous
Nova Walker

You got 6 months out of a Rockport? That's excellent....

#826154
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I purchased a pair of Zana Lace Up in late August from the online site. This shoe fell apart less than 6 months after I purchased them. The upper leather cracked and the sole separated from the leather upper. They were worn very little and when I tried to get them...
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Anonymous
Anonymous

I had the exact same experience! The shoes went to pieces!! I was shocked at this because the shoes were made of beautiful soft leather and looked nice. The first time ...

#818277
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Rockport Shoes Review

Rockport
#807256
1.0
Details
Second pair of defective shoes from Rockport. I'm having a hard time returning broken soles on shoe. Not buying anymore Rockports.
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Exchange, Refund and Cancellation Policy

Rockport Shoes Review

Rockport
#744683
2.8
Details
I purchased 2 pairs of rockport dress shoes, they lasted three months and the soles split on the bottom of all the shoes. Poor quality for the price
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Diversity of Products or Services
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Product or Service Quality
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Rockport Shoes Review

Rockport
#671498
3.0
Details
My name is eddie *** and i bought shoes 4 months ago iam having to replace them.i have bought your shoes before and had no problem with them had them for over a year i am very disaponited in your shoes that i got from the shoe dept store
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Resolved

Mat Robertson the manager at Wrentham Rockport, is the worst human being ever. The disrespect I received was like no other. Make sure to call before hand and make sure he is not other. I believe he was racist. Me and my family are Muslim, and he treated us with...
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#782262
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I purchased 2 boots in Rockport on January 16/16 for $59.99+tx Canadian dollars. One of the boots was too tight so I went to exchange it on January 17/16 (1 day later). After looking around for 1/2hr I was unable to find a boot at the same price that was satisfactory,...
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1.0
I didn't like
  • Incorrect amount charged for goods
  • Customer service
#772546
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Apparently they cancel your order and do not notify you. I have been waiting two weeks for a pair of shoes to ship and the order page still just says not shipped, so i called and they said it was cancelled and blamed it on their website not being live and being too...
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2.2
#757515
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Is Rockport shoes' quality going down?
Is Rockport shoes' quality going down?
Yes, I've the same experience now. I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct 15th 2015. My pair is alright; however, my Mom's pair having the heel patch fallen off after only 1 week of walking....
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#757384
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So I order a shoe online from Rockport.com I wait and wait, then I finally call and I am told that my order was cancelled because they don't have the shoe I ordered. No email, no phone call, no nothing...... So I ask the Customer Service Rep if the shoe was...
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1.0
I didn't like
  • Customer service
  • Never being informed that my ordered had been canceled
#755292
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Has anyone bought shoes online from Rockport?? They claim 100% satisfaction or return for full refund.... Well I just got a pair of expensive boots, shipped via USPS. The box was wrapped in a plastic bag, and soaked full of water. Mildewed and RUINED! A pair of...
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I didn't like
  • Customer service
#737322
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I had two pairs of shoes that was returned due to manufacturing defects! They replaced the two pair of shoes after a long song and dance which no customer should have to go through. After all this the one pair they replaced is marked size 10 W however it must be one...
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1.7
#721844
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