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I bought a pair of Aravon Revsmart shoes at a Good Feet store. I wasn't happy with the orthotics I bought so I exchanged them for these shoes. After a couple months of wear they developed a squeak in the same exact spot on both shoes. Good Feet refused to return my...
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#1185920
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Rockport - Cheap Chinese Leather
So I bought a pair of Rockport boots online and on sale for myself this past Christmas. The other day they emailed me asking for a review. Here is what I posted; “It was really a toss up. Keep them due to the low sale price of $60 in spite of cuts and marks on the...
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2.5
I liked
  • Shoes i got in the right size
I didn't like
  • Defective goods
#1182570
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I purchased the boots call me Rockport store. Probably one of the nicest looking black leather boots that I have purchased from Rockport and I have many others I began to realize that they was small blue plastic particles at the bottom of the shoe inside of it and...
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1.8
#1173230
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Rockport - Leather waterproof boots
Rockport - Leather waterproof boots
The boots were purchased from the Rockport store. The insulation fell apart all the way past the waterproof lining cause my heal blisters. I called the store. The store said call the 1800# which I did and was referred to the online customer care service. I emailed them...
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#1173208
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Rockport - Bad customer service

They wont return my shoes and i have nouse for ir. Too heavy.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1165350
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Rockport - Canadians stay clear!!!

Ordered two pairs of shoes from Rockport Canada and wanted to return one. Apparently only USA customers receive a return shipping label but Canadian shoppers have to pay the return shipping even though it is going to a warehouse in Brampton, Ontario. I offered to mail it across the border and that can not be done either. Do not buy from here.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1142009
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The level of incompetence in this company is almost comical. I am on my 4th exchange trying to get a size 12M shoe. Twice they have sent a 12M box with an 11.5 inside. Once they sent 11.5 box with 11.5 inside. Their customer service is abysmal but so far I am happy...
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2.4
I liked
  • Shoes i got in the right size
I didn't like
  • Still trying to get the right size in one shoe
#1140176
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On my way to Panama I noticed a small rock in my boot. Behold there is a hole in the bottom. That pebble irritates me with every step. I must go on.... I think I'll put on anything but Rockport's.......like my story ? I started with a hole in my boots. I...
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1.0
I didn't like
  • Customer service
  • Never being informed that my ordered had been canceled
  • Did not delived what they promised
#1114710
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Rockport quality disintegration

I used to be able to buy a pair of rockports and use them as my only shoe for at least 3 years without a problem. Now i can buy them in March and they are already splitting by September. Last time ill buy rockports...
#1108452
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Contact Rockport

Mailing Address:
The Rockport Company
1895 J.W Foster Blvd.
Canton, MA 02021
Phone:
(781) 401-5000
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Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed on the product purchase date and the warranty status. This is not at all being customer focussed and...
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#1105149
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