Yes, I've the same experience now.I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct 15th 2015.
My pair is alright; however, my Mom's pair having the heel patch fallen off after only 1 week of walking. I then contacted them, sending a lot of pictures, and until today, Dec 23rd 2015, after almost 2 months, still not hearing anything from Michael, the one who inspects the defect shoes. I kept trying to contact Rockport Customer Service, and was told that Michael is very busy inspect a lot of defected cases now.
It really shocked me since I've been wearing Rockport shoes for more than 30 years and always happy with its quality; However, what is happening to Rockport brand now that Michael has "too many cases of defected shoes!"?
P.S.My order number is P00410212 from Rockport.com
More Review Details
- Reason of review:
- Bad quality + Poor Customer Service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Rockport Truwalkzero Ii T-Toe
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I should have know better, but I didn't realize it was coming from china, my husband and I are renewing our vows on valentines day which is our anniversary. I..."
- "I purchased a prom gown for my daughter. I thought it would be great to go with their custom alterations. When I got the dress it was uneven...."
- "I purchased a pair of light weight Rockport hiking boots approximately 8 years ago. These shoes have only been worn about 10 times and were still in excellent condition. Still..."
- "The only reason I ordered through Cichic was because they advertised yoga onzie brand pants, by the way is still being shown as in stock. But when the package arrived..."
- "They are horrible. I just got a coat. was supposed to be Medium, but is size XXXS or "zero." Won't fit anyone over the age of 10. I am out..."
- "4500 curry ford rd Orlando fl This is the twistee treat located on Curry Ford Road in Orlando Florida.I noticed I was in the low class ghetto Hispanic section of..."
- "I dont even know how to describe my experience I had during weekend. So I'll just explain what happened one by one, and want to ask you what you think..."
- "How do i leave a review for an item i ordered? Got an email that said i will receive 20 points for leaving a review, but i have no..."
- "I placed an order for dozens of shirts ($1000+) and when they arrived 2 of them were just missing. About 15 or so were either not printed correctly or had..."