Yes, I've the same experience now.I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct 15th 2015.
My pair is alright; however, my Mom's pair having the heel patch fallen off after only 1 week of walking. I then contacted them, sending a lot of pictures, and until today, Dec 23rd 2015, after almost 2 months, still not hearing anything from Michael, the one who inspects the defect shoes. I kept trying to contact Rockport Customer Service, and was told that Michael is very busy inspect a lot of defected cases now.
It really shocked me since I've been wearing Rockport shoes for more than 30 years and always happy with its quality; However, what is happening to Rockport brand now that Michael has "too many cases of defected shoes!"?
P.S.My order number is P00410212 from Rockport.com
This reviewer shared experience about "bad quality + poor customer service" and wants this business to issue a full refund as the author lost $49. The author is overall dissatisfied with Rockport and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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