Is Rockport shoes' quality going down?

Yes, I've the same experience now.I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct 15th 2015.

My pair is alright; however, my Mom's pair having the heel patch fallen off after only 1 week of walking. I then contacted them, sending a lot of pictures, and until today, Dec 23rd 2015, after almost 2 months, still not hearing anything from Michael, the one who inspects the defect shoes. I kept trying to contact Rockport Customer Service, and was told that Michael is very busy inspect a lot of defected cases now.

It really shocked me since I've been wearing Rockport shoes for more than 30 years and always happy with its quality; However, what is happening to Rockport brand now that Michael has "too many cases of defected shoes!"?

P.S.My order number is P00410212 from

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More Review Details

Reason of review:
Bad quality + Poor Customer Service
Preferred solution:
Full refund
Monetary loss:
Product or service
Rockport Truwalkzero Ii T-Toe
Review category
Footwear and Clothing
review #757384

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