Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

I placed an order online during the Memorial Day weekend. Nothing on the website indicated that there would be any delays in processing or shipping these orders during the holiday weekend, unlike other online vendors.

4 days later and my order still has not shipped. This is a problem as I will be going out of town in a few days and may not be home to accept delivery. I called customer service who offered absolutely no assistance. I could either have a friend pick up the package, ask the post office to hold my order or return the package.

At this time, I plan on returning my order.

Customer service didn't even care. Don't order from the online site!!

Review about: Rockport Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.

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