Rockport - Defective product report and very bad customer service
I am a very loyal rockport customer and I have owned more than 20 pairs of rockport shoes.I love rockport because you produce very comfortable, good quality shoes.
I bought one pair of beautiful Rockport shoes (APM11545) back to several years ago and I have kept them in my closet for years without trying on them. It is still brand new. Yesterday I had an interview and I took the pair of shoes out. Very surprisingly, the outsole rubber is very sticky, the denatured rubber stick to my hands, my new shirt and my pants and it is impossible to get rid of the sticky thing.
I was pissed off by the mess. This morning, I called the number 18007625767 this morning to report the defective product and the lady was not patient and kind at all. She told me the computer system was down and somebody will call me later if the system is back. I waited for several hour until I called the number again.
The same lady answered my call and she was even worse then the first time. It was very disappointing and frustrating.
I attached two photos for your review and reference.I gently rubbed the outsole rubber b y the shoe box and you can see the rubber sticks to the box.
More Review Details
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Defective Product And Very Poor Customer Service
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Yes, I've the same experience now. I bought 2 pairs of Rockport of the same model, Women's truWALKzero II T-Toe model, one for me, one for my Mom on Oct..."
- "Got some extra time and $$ to *** away? Well then put in an order with ooShirts.com! What a nightmare to work with. We usually use 4imprint, Logosoftware, and DiscountMugs for..."
- "I bought a ballet in Aerosoles. In the store assistants do they job well. I like they, but sometimes I saw what is inside. OMG! See my pictures, please. The..."
- "I bought a new radio for my vehicle and it is defective. ALIEXPRESS and the company Jorge Car DVD co, ltd will not support the one year warranty they claim..."
- "I ordered this coat and was highly disappointed once I received it. The coat was extremely large underneath; however, it did fit from head to tail on the top. As..."
- "BAD BREEDER EXPERIENCE 3D Retrievers - Labrador Retriever Breeder Conroe, TX Recently purchased a 3 year old Lab, who was stated to be in good health, with no known health..."
- "Avoid getting a Samsung washing machine. Like many others, the area around the bleach dispenser on our Samsung WA5451ANW washing machine began to show signs of rusting after just..."
- "Sob story Elizabeth white claimed her mom dying of cancer, job takes too much time need to get rid of horses to good home - total scam! Horses originally in..."
- "**Sept 14 2014 Click4Support called today and said they would not be billing my credit card for the $1200. They offered an additional gift certificate for the "inconvenience"..."