Contact Rockport Customer Service
Rockport Phone Numbers and Emails
Toll-Free Number:
-
(800) 828-0545
Customer Service:
-
(800) 762-5767
Rockport Emails:
Media
PR Inquiries
consumercare@help.rockport.com
retail@help.rockport.com
Contact Information
Rockport Website:
Rockport Help Center:
Corporate Office Address:
The Rockport Company
1220 Washington Street
Newton,
MA
02465
USA
Other Info (opening hours):
Hours:
Monday – Friday: 9 am - 6 pm EST
How Good is Rockport's Customer Service?
Summary of Rockport Customer Service Calls
163
TOTAL
CALLS
CALLS
04:04
AVG CALL
DURATION
DURATION
1%
ISSUE
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rockport?
Return/ Replace Question:
- “Return”
- “Returned shoes, want to cancel my order”
- “Exchange”
Request for Information Question:
- “Inquiry”
- “Looking for my package tracking,#”
- “Looking for my package”
Shipping and Delivery Question:
- “Free shipping”
- “My shoes I order for my husband rockport send them to wrong address”
- “Recieved wrong size”
Product/ Service Question:
- “Damaged merchandise”
- “Defect”
- “Defective shoes only 6 months old”
Refund Question:
- “A refund”
Payments and Charges Question:
- “Discount code”
- “Change debit card change”
Activation/ Cancellation Question:
- “Cancel my last order”
- “My order was canceled no explanation. Shoes were to be Christmas gift for my son. BIG DISAPOINTMENT”
Other Question:
- “Order of shoes received incorrect”
- “Haven't recieved my shoes”
- “Check track”
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Rockport