Rockport Phone Numbers and Emails

Toll-Free Number:

  • (800) 828-0545
Send Message

Customer Service:

  • (800) 762-5767

Rockport Emails:

Media
PR Inquiries
consumercare@help.rockport.com
retail@help.rockport.com
Is this your business?
PissedConsumer Club

Contact Information

Rockport Website:

Rockport Help Center:

Corporate Office Address:

The Rockport Company
1220 Washington Street
Newton, MA 02465
USA

Other Info (opening hours):

Hours:

Monday – Friday: 9 am - 6 pm EST

More contact details

Rockport Rating Based on 91 Reviews

Rating details

1.8
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Rockport's Customer Service?

Ilani Wkq
Ilani Wkq
Feels Satisfied | Dec 09, 2023

My son is very happy he loves.them. 2nd. Pair.

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Raistlin Slw
Raistlin Slw
Feels Disappointed | Sep 29, 2022

First I don’t like the title you have given to me as a customer. No one has contacted me so I guess your company doesn’t really care about it customers.

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Summary of Rockport Customer Service Calls

163 TOTAL
CALLS
04:04 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rockport?

Return/ Replace Question:

  • “Return”
  • “Returned shoes, want to cancel my order”
  • “Exchange”

Request for Information Question:

  • “Inquiry”
  • “Looking for my package tracking,#”
  • “Looking for my package”

Shipping and Delivery Question:

  • “Free shipping”
  • “My shoes I order for my husband rockport send them to wrong address”
  • “Recieved wrong size”

Product/ Service Question:

  • “Damaged merchandise”
  • “Defect”
  • “Defective shoes only 6 months old”

Refund Question:

  • “A refund”

Payments and Charges Question:

  • “Discount code”
  • “Change debit card change”

Activation/ Cancellation Question:

  • “Cancel my last order”
  • “My order was canceled no explanation. Shoes were to be Christmas gift for my son. BIG DISAPOINTMENT”

Other Question:

  • “Order of shoes received incorrect”
  • “Haven't recieved my shoes”
  • “Check track”

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