filters
state:
Show
city:
Show
product:
Show
I bought a pair of Women's steel toe shoes at Graham's Boot Store in Winchester, KY on Feb.2,2018 for 90.99 +tax Total of 96.45. I wore them to work on 2/5/18. I walked to my desk very carefully because they were so slick I could barely stand up in them. On the tag it...
Read more
1.0
#1201519
Reply to reviews
I bought a pair of Aravon Revsmart shoes at a Good Feet store. I wasn't happy with the orthotics I bought so I exchanged them for these shoes. After a couple months of wear they developed a squeak in the same exact spot on both shoes. Good Feet refused to return my...
Read more
#1185920
Reply to reviews
Rockport - Cheap Chinese Leather
So I bought a pair of Rockport boots online and on sale for myself this past Christmas. The other day they emailed me asking for a review. Here is what I posted; “It was really a toss up. Keep them due to the low sale price of $60 in spite of cuts and marks on the...
Read more
2.5
I liked
  • Shoes i got in the right size
I didn't like
  • Defective goods
#1182570
Reply to reviews
I purchased the boots call me Rockport store. Probably one of the nicest looking black leather boots that I have purchased from Rockport and I have many others I began to realize that they was small blue plastic particles at the bottom of the shoe inside of it and...
Read more
1.8
#1173230
Reply to reviews
Rockport - Leather waterproof boots
Rockport - Leather waterproof boots
The boots were purchased from the Rockport store. The insulation fell apart all the way past the waterproof lining cause my heal blisters. I called the store. The store said call the 1800# which I did and was referred to the online customer care service. I emailed them...
Read more
#1173208
Reply to reviews
Show

Rockport - Bad customer service

They wont return my shoes and i have nouse for ir. Too heavy.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1165350
Reply to reviews
Ordered two pairs of shoes from Rockport Canada and wanted to return one. Apparently only USA customers receive a return shipping label but Canadian shoppers have to pay the return shipping even though it is going to a warehouse in Brampton, Ontario. I offered to mail...
Read more
1.3
#1142009
Reply to reviews
The level of incompetence in this company is almost comical. I am on my 4th exchange trying to get a size 12M shoe. Twice they have sent a 12M box with an 11.5 inside. Once they sent 11.5 box with 11.5 inside. Their customer service is abysmal but so far I am happy...
Read more
2.4
I liked
  • Shoes i got in the right size
I didn't like
  • Still trying to get the right size in one shoe
#1140176
Reply to reviews
On my way to Panama I noticed a small rock in my boot. Behold there is a hole in the bottom. That pebble irritates me with every step. I must go on.... I think I'll put on anything but Rockport's.......like my story ? I started with a hole in my boots. I...
Read more
1.0
I didn't like
  • Customer service
  • Defective goods
  • Never being informed that my ordered had been canceled
#1114710
Reply to reviews
I used to be able to buy a pair of rockports and use them as my only shoe for at least 3 years without a problem. Now i can buy them in March and they are already splitting by September. Last time ill buy rockports...
Read more
Anonymous
zanster

I bought a pair in Massachusetts and they charged me a sales tax. That is funny...........there isn't a sales tax on clothes in Massachusetts. I called and told them about the...

#1108452
Reply to reviews