Recently I have attempted to visit the store in Calgary at market mall and been turned away multiple times Due to the fact that there is only one employee working and all the shoes are kept "off site". I find this to be extremely poor customer service. The employees...Read more
Purchased a pair of "waterproof" Rockport shoes and after less than 6 months water is seeping in at the toes. After being in contact with the 7 times via email and phone, the finally tell me to send them back through insured mail (at my cost), and in 2-4 weeks they...Read more
I am a very loyal rockport customer and I have owned more than 20 pairs of rockport shoes. I love rockport because you produce very comfortable, good quality shoes. I bought one pair of beautiful Rockport shoes (APM11545) back to several years ago and I have kept them...Read more
Rockport Shoes Review
Bought two pairs of shoes at Wrentham outlet mass. Both pairs make squeaking noise when I walk. Alwasys bought Rockport but now I'm concerned.
Rockport Shoes Review
My left shoe is peeling never had that happen before, had many Rockport shoes thru the years. What is going on?
Rockport Customer Care Review
Worst customer service. They lie to you to get you off phone. Issue not taken care of after calling for 25 days.
Delivery Service Review
Never received purchased gift card
I bought a pair of Rockport boots, for around $125, I had them 6 months and the stitching on the left one started popping and became progressively worse. I call customer service, and was informed that I could send them in, it takes about 4 weeks from when they receive...Read more
Bought some shoes from Rockport a month ago. Very dissatisfied and called Rockport and they said they don't guarantee comfort. Wow! I wrote a review on their site and they said it was published then the next day I received an email stating that my "review...Read more
Castle Hills, Texas
I didn't like
- Customer service
- Did not delived what they promised
- Shoes or people
A nice pair of Rockports, stored in my closet for a year, went bad. Now they tell me they only warranty their product for one year. I am very sad to call myself an ex-customer now. I have purchased only Rockports for 25 years, and now they stiff me, WOW. I never...Read more
You advertise Rockport shoes in Perth---chockBark @ 2 pair for $99.00. I am unable to purchase these despite many attempts. I have sought these shoes for MONTHS, but never have received a workable reply to my communications. Since knowing of this special price, I have...Read more
Have always owned a pair of Rockport shoes. However.... when out the other day, had difficulty walking. When I turned my shoe over, the heel had rotted away! I had to buy a pair of cheap flip flops to continue on my way. I was really surprised as I have been a Rockport...Read more
My wife bought me a pair of Rockport's Balabour leather slip ons. I liked them so much, I opted to use them only in my home as slippers. I treated them royally and they never saw a pavement! A little more than a year later, I noticed deterioration of the lining at...Read more
I have purchased many pair of shoes with Rockport. I Rockport sales person told me many years ago the best way to wear shoes is to have 2 pair of the same shoe. Wear one pair today the other pair tomorrow and so on. Not wearing the same pair 2 days in a row. So I go to...Read more
El Reno, Oklahoma
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