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Recently I have attempted to visit the store in Calgary at market mall and been turned away multiple times Due to the fact that there is only one employee working and all the shoes are kept "off site". I find this to be extremely poor customer service. The employees...
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2.6
#1023577
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Purchased a pair of "waterproof" Rockport shoes and after less than 6 months water is seeping in at the toes. After being in contact with the 7 times via email and phone, the finally tell me to send them back through insured mail (at my cost), and in 2-4 weeks they...
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Anonymous
Wet feet in NY

I agree with this review - I had a pair of waterproof Rockports for years, and suddenly one day they started leaking - just raining out, no walking through puddles. I assumed ...

1.1
#1007844
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Rockport - Defective product report and very bad customer service
Rockport - Defective product report and very bad customer service
I am a very loyal rockport customer and I have owned more than 20 pairs of rockport shoes. I love rockport because you produce very comfortable, good quality shoes. I bought one pair of beautiful Rockport shoes (APM11545) back to several years ago and I have kept them...
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#989287
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Rockport Shoes Review

Rockport
#1014273
3.1
Details
Bought two pairs of shoes at Wrentham outlet mass. Both pairs make squeaking noise when I walk. Alwasys bought Rockport but now I'm concerned.
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Customer service
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Location
Price Affordability
Staff
Value for money
Website
Rockport - Simple Review #1486823381
Rockport - Simple Review #1486823381
1/2

Rockport Shoes Review

Rockport
#1006447
My left shoe is peeling never had that happen before, had many Rockport shoes thru the years. What is going on?
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Rockport Customer Care Review

Rockport
#994041
1.0
Details
Worst customer service. They lie to you to get you off phone. Issue not taken care of after calling for 25 days.
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Location

Delivery Service Review

Rockport
#994033
1.0
Details
Never received purchased gift card
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Diversity of Products or Services
I bought a pair of Rockport boots, for around $125, I had them 6 months and the stitching on the left one started popping and became progressively worse. I call customer service, and was informed that I could send them in, it takes about 4 weeks from when they receive...
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1.0
#954690
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Bought some shoes from Rockport a month ago. Very dissatisfied and called Rockport and they said they don't guarantee comfort. Wow! I wrote a review on their site and they said it was published then the next day I received an email stating that my "review...
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2.5
Castle Hills, Texas
I didn't like
  • Customer service
  • Did not delived what they promised
  • Shoes or people
#940182
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Since 1991 Rockport loyal customer, now stiffed by customer service
A nice pair of Rockports, stored in my closet for a year, went bad. Now they tell me they only warranty their product for one year. I am very sad to call myself an ex-customer now. I have purchased only Rockports for 25 years, and now they stiff me, WOW. I never...
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1.0
I liked
  • Rockport shoes for 25 years
  • Quality product and great customer service for 25 years
I didn't like
  • Customer service saying shoes have a one year warranty
  • Being told their product was only good for 1 year
#934054
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You advertise Rockport shoes in Perth---chockBark @ 2 pair for $99.00. I am unable to purchase these despite many attempts. I have sought these shoes for MONTHS, but never have received a workable reply to my communications. Since knowing of this special price, I have...
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#876605
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Have always owned a pair of Rockport shoes. However.... when out the other day, had difficulty walking. When I turned my shoe over, the heel had rotted away! I had to buy a pair of cheap flip flops to continue on my way. I was really surprised as I have been a Rockport...
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Anonymous
Jas

Yes, my boyfriend bought a pair of Rockport shoes and wore them maybe a couple of times. One of the bottom of the soles have disintegrated leaving black all over the carpet. N...

Anonymous
Anonymous

I have a pair a black leather APM11531 shoes and while wearing them to a wedding yesterday, also felt odd while walking. I looked down and the heel of one shoe had partially d...

4.0
#868595
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Rockport's poor quality shoes.
Rockport's poor quality shoes.
Rockport's poor quality shoes.
Rockport's poor quality shoes.
Rockport's poor quality shoes.
My wife bought me a pair of Rockport's Balabour leather slip ons. I liked them so much, I opted to use them only in my home as slippers. I treated them royally and they never saw a pavement! A little more than a year later, I noticed deterioration of the lining at...
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#863301
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I have purchased many pair of shoes with Rockport. I Rockport sales person told me many years ago the best way to wear shoes is to have 2 pair of the same shoe. Wear one pair today the other pair tomorrow and so on. Not wearing the same pair 2 days in a row. So I go to...
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1.8
El Reno, Oklahoma
#862823
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