I bought a pair of Balabour shoes (first time purchase from Rockport) in Janurary 2015. 6 months into wearing the shoes I noticed the lining around the heels wearing through.
Over time the problem got customer service regarding the defective lining. I sent a query regarding their support for products via their "customer service" web steadily worse. I finally decided to contact (April 2016) Rockport page and followed that up w/ a second email that included photos of the badly worn lining in the heels. Bottom line, "customer service" elected to fall back on their "policy" of no warranty after a year from the date of purchase. This leads me to believe the "1 year" warranty policy is tied to a planned product faliure design after a certain amount of time. What happened to the no questions asked, 100% customer satisfaction guarantee, as Lands End, L.L. Bean and others offer?
THINK TWICE before purchasing anything from Rockport. For me, I WILL NEVER purchase another Rockport or Rockport affiliate product.
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