Rockport
Reviews and Complaints
Complication for Canadian customers to return the shoes and rude customer service employee on the phone
- Return policy
- Customer service
Preferred solution: Educate the Customer Service employees on the phone to ask more questions of why the customer was calling before blaming the customer being stupid.
No Longer a Rockport Victim
AWFUL CUSTOMER SERVICE!
Worst customer service ever
Buyer BEWARE!!
Bought a pair of Rockport boots October 2017. Pulled them out to wear on a cool night and the soles are totally rotted off!
Called Customer Service. I talked to a representative, got an email address and sent the information along with a picture. I got an email from Rockport asking for additional information, so another email was sent. Got the last email from them basically saying "Sorry about your luck"!
Have bought other Rockport in the past, but never again. Rockport USED to be a good product, provide customer satisfaction and stand behind their shoes. Hope any possible future customers will read reviews before buying.
Will not ever buy another pair and will let friends, family and coworkers know. Now it's RottenPort
- Out 115 for bad product
- Poor quality materials now used for the shoes
Preferred solution: Full refund
Disgusted with your service
Preferred solution: Let the company propose a solution
Worst customer service ever
Soles wearing incredibly fast
I purchased the current pair of casual shoes three weeks ago, they haven't been used very often though have gone for a couple of long walks, they are reasonably comfortable.
The bases of shoes are wearing very quickly on the heal section where the ball of your foot makes with the ground as you walk, these shoes are a extremely poor quality throw away shoe not what I would have expected from Rockport.
I had considered Rockport a good quality company as had a pair of slip on shoes which wore very well but had purchased 5 years ago,
Unfortunately time has moved on and Quality is no longer synonymous with the Rockport name, it has now fallen to profit, poor quality made in China.
"code: CH1294 MEN's W"
- Customer service was excellent
- Poor quality materials now used for the shoes
Preferred solution: Advertise as a low use high wear shoe then the customer will not be disappointed.
Who's to know
Preferred solution: Let the company propose a solution
Bring manufacturing back to Rockport MA!!
Rockport shoes were originally made in Rochester NH. I was introduced to Rockport Shoes back in the mid 1980's. I had trouble with department store shoes that would split out on the sides, crack under the ball of the foot area and simply fall apart. I went to the local shoe store and the owner said he had just the solution to my problem. He put me in a pair of Rockport shoes, made right in Rockport MA. He told me that I would get sick of the shoes before I could wear them out and I would certainly not have the troubles with the sides or souls.
I wore those shoes for 4 or 5 years and actually did start to wear the soles out. The shoe store owner told me to drop the shoes off to him and he would "re-sole" the shoes. I got 3 or 4 more years out of them before the upper heal support started to break down.
Ever since I have always bought Rockport shoes. Had always loved the comfort from the first moment they were put on and the durability. I would typically get 3 to 4 years from a pair before having to replace them. I would find a "model" that I liked and would purchase them again and again until they were suddenly "discontinued". The "so called" exact replacements most certainly did not hold up like the previous shoes did.
Something changed several years ago and now the quality has gone down the toilet. The shoes are now made in china and india.
Rockport will have "Crazy fantastic" sale prices on their shoes... BOGO... 50% off... 40% off...
I bought 2 pair of their "BOGO" sale. After wearing them for a few days I noticed a strange noise coming from the right shoe. When I got home and went to take the shoe off I discovered the sole of the shoe was coming off. I did contact the company and they did have me return the shoes.
A year before this incident I bought a pair of shoes and found that they made a loud "squeaking" sound as you walked. Very loud, very embarrassing. A person that knows shoes told me they were defective. Rockport took them back and exchanged them for a new pair.
In reading the history of Rockport I found out that they filed for Chapter 11 bankruptcy and closed their 60 "Brick & Mortar" stores.
https://en.wikipedia.org/wiki/Rockport_(company)
Sad... I guess we say "Goodbye" to another "former" quality manufacturer. I know that I certainly won't be buying any more Rockport shoes. The ones I purchased in July are already starting to break down... Rockport is NOT the shoe company they once were... So sad...
Narrow toe box
Shoes damaged after 2 days. No refunding . Exchange pending
Bad public relations department
Rockport.com is not trustworthy
Refund
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The worst service in HISTORY. POOOR as POOOR can get.
Ordered a pair for my daughter October 17th. Wrong size, so she sent them back and payed for the shipping. Ordered another a half size smaller. Its November 29th today and they say they will take a month to receive they say.
So after Christmas.
The returned order reached the warehouse, and the new order just sits. What kind of company does this...disgusting one.