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The level of incompetence in this company is almost comical. I am on my 4th exchange trying to get a size 12M shoe. Twice they have sent a 12M box with an 11.5 inside. Once they sent 11.5 box with 11.5 inside. Their customer service is abysmal but so far I am happy...
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2.4
I liked
  • Shoes i got in the right size
I didn't like
  • Still trying to get the right size in one shoe
#1140176
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On my way to Panama I noticed a small rock in my boot. Behold there is a hole in the bottom. That pebble irritates me with every step. I must go on.... I think I'll put on anything but Rockport's.......like my story ? I started with a hole in my boots. I...
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1.0
I didn't like
  • Never being informed that my ordered had been canceled
  • Did not delived what they promised
  • Customer service
#1114710
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Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle
This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed on the product purchase date and the warranty status. This is not at all being customer focussed and...
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#1105149
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Rockport - Canadians stay clear!!!

Rockport
#1142009
1.3
Details
Ordered two pairs of shoes from Rockport Canada and wanted to return one. Apparently only USA customers receive a return shipping label but Canadian shoppers have to pay the return shipping even though it is going to a warehouse in Brampton, Ontario. I offered to mail it across the border and that can not be done either. Do not buy from here.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Rockport quality disintegration

Rockport
#1108452
I used to be able to buy a pair of rockports and use them as my only shoe for at least 3 years without a problem. Now i can buy them in March and they are already splitting by September. Last time ill buy rockports...
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Rockport - Bad work shoes

Rockport
#1079206
I have tried to call them nothing i brought a pair of Rockport shoes on june 10 2017 the front of the right shoe is coming off know it will not upload my photo upload the photo i took of there shoe
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Rockport - Been a long time R consumer.

Rockport
#1061548
Sole on dress shoe came loose as I was walking. Cust. Service says shoes too old so take it to a cobbler. I wear shoes only to dress occasions and some of my shoes are over five years old, but like new. Will take it to cobbler but won't buy Rockport or any of their brands anymore.
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They have sent cheap shoes and not returning them and not even covering under warranty. This is trap they create when someone is stuck with cheap quality products. I won't recommend to buy from them ever. Also, don't get influenced by their cheap websites sales, you...
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1.0
I didn't like
  • Customer service
  • Did not delived what they promised
  • Shoes or people
#1095487
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While I realize it is completely *** to loose your receit. I was only treated fairly with a slight and sometimes blatent hint of condemnation. I have come here recently , and found two great pairs of shoes making it a place I think of when I need shoes. But today I...
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2.9
#1078811
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I bought two pairs of Rockport shoes purchased full price from the Pitt Street Sydney Australia store. The inside heel of both pairs of shoes deteriorated over 6-12 months so they became unwearable. Not a lot of walking. I have other shoes that are ten times that age,...
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#1060774
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I placed an order online during the Memorial Day weekend. Nothing on the website indicated that there would be any delays in processing or shipping these orders during the holiday weekend, unlike other online vendors. 4 days later and my order still has not shipped....
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1.3
I didn't like
  • Customer service
#1054601
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8 months and falling apart.. I now have to spend more money on another pair of boots as they are required for my job.. would of been money ahead to get the redwings in the first place. Sidewalls are made of plastic- this falls inside the shoe and feels like gravel- I...
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1.0
I liked
  • Looks
I didn't like
  • Quality- everyday wear and tear is very poor
#1044573
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I bought some Rockport boots online at Rockport.ca. This is Rockport's Canadian website. The price was shown as C$109.99. When the charge went through my Visa I was charged in US$ so Rockport ended up ripping me off for about $35 on the exchange. I phoned to complain...
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1.6
I liked
  • Style and quality of the shoe
I didn't like
  • Incorrect amount charged for goods
#1033709
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Contact Rockport

Mailing Address:
The Rockport Company
1895 J.W Foster Blvd.
Canton, MA 02021
Phone:
(781) 401-5000
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I have different size feet 7 and 9 and have had to buy cheap shoes that were never comfortable. Abouet 4 years ago my mother bought me a pair of Rockport shoes. I was selling cars at the time and wore them daily for almost 2 years. I got a puppy and he really liked my...
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#1029365
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